FAQ

I signed up for a series, what happens next?

After you sign up for a series, you will receive a welcome email from us within a couple of days with more detailed information about the series. If you don’t see an email come through after a week, please reach out to us. Oh, and don’t forget to check your junk folder just in case!

What happens if I can no longer attend a series I signed up for?

If you are no longer able to attend a series that you signed up for, please contact us ASAP. We kindly ask for you to let us know no later than two weeks prior to the start of the session so we can issue a refund and work to fill your spot. If it's within two weeks of the session start, we can issue you a credit for a future series. Please note that refunds will be given for the cost of the series, less processing fees.

How many people will be in my series group?

To ensure our attendees get the most of our their series, we have both a maximum and minimum number of attendees, which varies based on each individual series. You can find the series maximum and minimum on each series page. Please note that if a series does not meet the minimum for attendees, we will reschedule the series for a later date or place you in the next available series.